Flutter
Help Centre — Helping our users’ queries
Redesigning a help centre that couldn’t answer most queries without escalating to live support.
TL;DR
The help centre was outdated and unable to answer most user queries without escalating to live support — at a direct cost to the business.
I’m leading the redesign of the help centre, using AI tools throughout research and ideation. The first iteration is delivered and in testing.
Quicker customer support & less business cost.
- Role
- Leading the redesign
- Company
- Flutter
- Approach
- AI tools throughout research and ideation
- Status
- First iteration delivered and in testing
A more in-depth case study is coming soon.
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